What is your return policy?
Items must be returned within 14 working days.
If more then 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange:
Calle Sant Magi, 81a
07013 Palma de Mallorca
Baleares, Spain

We will inform you that we have received your returned item, and notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit or credit card, within 14 working days. If you have any queries about the return policy please send us an email at info@akaknits.com

Do I have to pay for returns?
Unfortunately you will be responsible for paying your own shipping costs for returning your item, unless in the unlikely event of a faulty item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please remember to ask your Post Office for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.

If you have any further questions related to your return please contact us by email at info@akaknits.com